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COLLECTOR'S FAQ

Do you have a physical location?

If you would rather experience art in-person rather than shop online, we invite you to visit us in the heart of Old Town Alexandria, just outside of the nation’s capital at 111 S. Patrick Street in Alexandria, Virginia.

What forms of payment do you accept?

Kyo Gallery accepts Visa, MasterCard, Discover, American Express, and Paypal.

What if I find the same work at a lower price somewhere else?

The BUYER has up to seven (7) days from receiving the artwork to notify KYO GALLERY of any price match requests. In the event the BUYER finds their collected artwork at a lower price, KYO GALLERY will match that price, no questions asked. Just send us a message to sales@kyogalleryonline.com with a link to the lower-priced listing and we’ll take care of it!

How much does it cost to ship within the United States?

We are proud to provide the ease of one price. No hidden fees, no hidden charges, and any shipping costs are included in the final sale price.

Once I make a purchase online, how long until my art arrives?

Artwork is typically shipped within seven (7) to fourteen (14) business days once an order is placed. Once your artwork is shipped, please allow five (5) to seven (7) more business days for your artwork to arrive. You will receive an email with a tracking number after the order has been shipped. Feel free to contact us before or after placing your order at info@kyogallery.com or by calling (571) 970-4388 if you have any questions or special requests.

Do you ship internationally?

We are proud to ship artwork to any place in the world. Please note that in addition to the standard seven (7) to fourteen (14) business days to prepare your order, art shipped outside of the United States may take an additional two (2) to four (4) weeks for delivery depending on the destination country. Additionally, artwork may be subject to duties, taxes and/or fees which are to be handled by the collector. Please consult your local customs office for more details about these duties and taxes.

How much does shipping cost to send art outside of the United States?

For artwork shipped outside of the United States, shipping costs are already included! However, artwork may be subject to duties, taxes and/or fees which are to be handled by the collector. Please consult your local customs office for more details about these duties and taxes.

How do you ship your artwork?

All artwork is placed in custom-sized art boxes to insure proper delivery. These boxes are lined with high-density foam to protect your art, and as a bonus, the foam construction makes unpacking quick and painless… no complications, no mess. We send our products through FedEx, UPS, DHL, USPS and other common postal carriers, and all artwork is shipped fully insured.

What should I do if I receive a damaged piece of art?

We package all artwork with the utmost care to insure safe delivery, so receiving damaged art is a rare occurrence. If you do receive a damaged piece of art, contact us within 24 hours upon receiving the damaged product at info@kyogallery.com or call (571) 970-4388. Please be sure to take a picture of the specific damage, both to the art and to the shipping container, and save the box including all packaging material; these steps are required in order to process your claim fully.

What if the artwork does not meet my expectations?

We want you to love your new art, so if a piece doesn’t quite work out, we offer a seven (7) day money-back guarantee on all artwork with free return shipping. Return any piece of art within seven (7) days of receiving your order and we’ll issue you a full refund.

You must use the original packaging for return shipping.

The customer is responsible for return shipping on pieces measuring over 60 inches on the longest side and weighing more than 15 pounds, including a 10% restocking fee.

For orders shipped outside of the United States, you are responsible for the cost of return shipping and any customs, duties, and brokerage fees charged upon return.

We do not accept returns on special commission orders or artwork that is altered at the request of the customer. This includes any framing options added to the order.

How do I return a piece of artwork?

Our return process is streamlined to make your experience as simple and easy as possible. When you first receive your purchase, be sure to save the original packaging. Repackage the piece in its original box and contact us at info@kyogallery.com or call (571) 970-4388.

Once approved, we will provide a new shipping label and once the art returns, we’ll issue you a full refund.

If you live outside of the United States, please see below for the return procedure.
Pieces that arrived in perfect condition but are returned damaged at the fault of the customer can not be issued refund.

What is your return policy if If I live outside of the United States?

When you first receive your purchase, save the original packaging. Repackage the piece(s) in its original box and contact us at info@kyogallery.com or call (571) 970-4388.

Once approved, you can ship the artwork with the carrier of your choosing.

You are responsible for the cost of return shipping and any customs, duties, and brokerage fees charged upon return.

Items must be shipped within seven days of receiving the order.

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